Shipping and return policies for Acklan

Shipping Info

Merch ships out 7-14 Days from the United States. Please expect up to 21 days total for International shipments.

All orders process with our manufactures and fulfillment source. For most items, this usually takes 7-14 business days, but can sometimes get out under 7 days. For vinyl, please allow up to 21 days, especially during the holiday season. Usually we get vinyl orders out under 14 days.

Always check your dashboard for order status updates. If we notice a lengthy delay, we usually contact you via the dashboard or by email to notify you.

For international shipping, we recommend patience. Audocs takes into account recent tariffs and fee hikes. The increased lengthy and expensive service is unpredictable and subject to change.

Tracking numbers are free of charge. We use USPS for North American shipments, UPS, DHL for International shipments.

Return Policy

Only damaged through shipping claims are available for full refund. Any lost items etc.. Will be replaced.

If you received a damaged/defective/incorrect item, we will work with the vendor to make it right. Otherwise, our return policy is simple. For music items only damaged through shipping claims are available for full refund. For other items, please refer to the industry standards below.

All returns and/or exchanges are initiated from your dashboard. Failure to contact Audocs could result in a delay in processing your return. We accept returns on non-music items within 30 days of delivery. You are responsible for return shipping except in specific cases. All merchandise must be returned unworn, unwashed, and undamaged. Vinyl, CDs, and DVDs must be returned unopened and will be considered a cancellation (not return). Vinyl records can only be returned if the product is defective or damaged (as stated above). Unfortunately, custom or made-to-order items and final sale items are not included in the items that we accept returns for. For hygienic reasons, we are unable to accept returns on intimate items. Shorts, undergarments, and products that breeze the skin. This includes T-shirts.

Refunds

Refunds are issued to the original form of payment used to place the order. Once items are examined by the vendor. And found to be without defect. Exchanges are only available when requesting a different size for the same product.

Once you receive a validated refund claim and as long as the account that’s associated with the original card is still open, we will process the refund to that account. This includes cards that are lost, stolen, or canceled.

Unfortunately, we cannot refund your purchase to a different card or account. Otherwise, making refunds through our payment process partners are simple, especially if you have a PayPal account.

Please note not all cancellation requests make it to the warehouse or manufacturer in time. If the order has already processed, considered too far out and/or shipped. This will not guarantee that your order cancellation will be confirmed. You will have to return the item as stated above.